Agama Solutions Inc. provides a wide range of information technology solutions and services. Our portfolio of services includes Onsite/Remote IT Management for Networks/Servers/Workstations/Desktops/Laptops on a 24x7x365 basis by being an extension to an existing IT department.
Geared towards small and medium enterprises, Agama Solutions Managed IT Services Model provides an end-to-end solution to all aspects of IT operations. Through the years of expertise in supporting high growth enterprise startups, we have evolved a cost effective model, which optimizes the IT dollars and enables world class IT infrastructure, support and tools for our customers.
Agama Solutions Managed IT Services model can enable our customers to reduce IT operational cost to improve focus on their core competence and accelerate growth. Agama Solutions delivers its support services through a tried and trusted model combining its highly qualified onsite and remote engineers (Optional), its Technology and Processes.
Agama Solutions Managed services include the following:
- 24/7 Monitoring and Escalation
- Desktop Administration Services (Windows and Mac)
- Windows and Unix server management
- VMware based virtualization and maintenance
- Data protection services
- Firewall and network management
- Mobile Device Maintenance
- Maintenance & Support Services
- Security
- Development
- Business System Analysis
User Support – The dedicated engineer can be contacted online by browsing to a URL like www.customerdomain.com/itsupport . The engineer can remotely take over the users laptop with his permission and support the user as if he were sitting beside him. Users can also call a dedicated
number (US number with area code of choice) for immediate help during the Engineer’s shift hours.
Backup management – The dedicated engineer is familiar with popular backup tools and procedures and can take over your backup management. He can ensure that regular daily and weekly backups are happening successfully and conducts test restores to ascertain tape integrity on a regular basis. Restore requests and well as tape movement can also be managed remotely.
Proactive Infrastructure Support - The Remote engineer has the flexibility to start working before business hours and conduct critical proactive maintenance tasks on servers and network equipment. This also ensures that maintenance activity does not effect productivity of users.
IT Projects – The remote Dedicated Engineer can handle a variety of IT projects as the need arises.
